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InterLibrary Loan

Policy

  • Students, faculty, and staff can borrow or return the books at their convenience. 
  • The service can be arranged via online request form or library@nu.edu.kz
  • We limit delivery to up to 6 items per one person in a day.
  • Submit a request form with
    • book details including title, call number and permalink to the library catalog;
    • your ID number;
    • your location/address.
  • The library coordinators will inform you about the date and time for delivery or return.
  • The pick-up points are as follow (subject to change):
    • campus residents:
      • blocks 38-39, 44-45; 
      • Highvill
      • Northern Lights
    • city residents:
      • security gate to NU campus on Kabanbay Batyr Ave.

Requesting an Item for Delivery

Book Return

  • leave the books at the Security gate to NU campus on Turan ave;
  • email us at library@nu.edu.kz or submit the online form to confirm;
  • check your account when the librarian confirms the book returned.

Book Delivery Across Kazakhstan

  • The books delivery to other cities is considered.
  • Only core textbooks required for the semester and requested by faculty can be delivered.
  • Submit the online form, or email us at library@nu.edu.kz

Book Return Across Kazakhstan

  • Email us at library@nu.edu.kz or submit an online form to confirm returning the books.
  • Ship the books to the address below, request the courier delivery service, and check the cost is included in your payments:
    • г. Нурсултан, пр. Кабанбай батыра 53, Назарбаев Университет, Библиотека, Андрюков Александр.
  • Check your account when the librarian confirms the book returned.

Delivery Service policies

  • The service delivers books between the Main Library and NUSOM Library. 
  • The maximum request allowance per day is 3 copies for one person.
  • Orders are issued after 3 pm.
  • Items are held for 24 hours at the pick-up library.  Unclaimed items are shipped back to the owning library the next day after 1 pm.
  • The borrowing period is according to the library rules.
  • Periodicals, videos/DVDs, audiobooks, maps are excluded from this delivery service.

Requesting an Item for Delivery

  • Check availability* and location. Titles that are not available (0 out of Х) are not covered by the service. Use Book reservation instead.
  • Find Book Delivery Service under Quick Links tab on the Library website and fill out the form.
  • You will be notified by email about the order status.

Expected Delivery Schedule

  • If you submit a request before 12.30 pm, we will deliver the books the same day; otherwise the next working day.
  • If you submit your requests on weekend, we will normally deliver your items the following Monday.
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