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InterLibrary Loan


  • Students, faculty, and staff who don't have access to campus can borrow or return the books at their convenience. 
  • The service can be arranged via online request form or
  • We limit delivery to up to 6 items per one person in a day.
  • Submit a request form with
  • The library coordinators will inform you about the date and time for delivery or return.
  • The pick-up point - security gate to NU campus on Kabanbay Batyr Ave.

Requesting an Item for Delivery

Book Return

  • leave the books at the Security gate on Turan ave where vehicles depart (daily 8 am- 8 pm incl. weekend and holidays)
  • check your account when the librarian confirms the book returned.

Book Delivery Across Kazakhstan

  • The books delivery to other cities is considered.
  • Only core textbooks required for the semester and requested by faculty can be delivered.
  • Submit the online form, or email us at

Book Return Across Kazakhstan

  • Email us at or submit an online form to confirm returning the books.
  • Ship the books to the address below, request the courier delivery service, and check the cost is included in your payments:
    • 010000, г. Нурсултан, пр. Кабанбай батыра 53, Назарбаев Университет, Библиотека, Андрюков Александр.
  • Check your account when the librarian confirms the book returned.

Temporarily unavailable. To borrow books the general procedure is applied.

Delivery Service policies

  • The service delivers books between the Main Library and NUSOM Library. 
  • The maximum request allowance per day is 3 copies for one person.
  • Orders are issued after 3 pm.
  • Items are held for 24 hours at the pick-up library.  Unclaimed items are shipped back to the owning library the next day after 1 pm.
  • The borrowing period is according to the library rules.
  • Periodicals, videos/DVDs, audiobooks, maps are excluded from this delivery service.

Requesting an Item for Delivery

  • Check availability* and location. Titles that are not available (0 out of Х) are not covered by the service. Use Book reservation instead.
  • Find Book Delivery Service under Quick Links tab on the Library website and fill out the form.
  • You will be notified by email about the order status.

Expected Delivery Schedule

  • If you submit a request before 12.30 pm, we will deliver the books the same day; otherwise the next working day.
  • If you submit your requests on weekend, we will normally deliver your items the following Monday.
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